beta.pure-eats.co

FAQ

Everything you need to know about Pure Eats meal subscriptions. Can’t find your answer? WhatsApp us — reply 4 to talk to a person.

Getting started

How does Pure Eats work?
Choose a package, and you receive meal credits that recharge automatically each cycle. Every week, pick your meals from our rotating keto/low-carb menu before Thursday 7:00 PM. We cook fresh, blast-chill, and deliver every Sunday and Tuesday. Your credits also work at our café.
What packages are available?
  • 1-Week — RM298 · 10 meal credits (RM29.80/meal) · credits valid 1 month
  • 4-Week — RM1,100 · 40 meals (RM27.50/meal) + 20 free dessert/juice credits · valid 4 months
  • 8-Week — RM2,000 · 80 meals (RM25.00/meal) + 40 dessert credits · valid 8 months
  • 16-Week — RM3,800 · 160 meals (RM23.75/meal) + 80 dessert credits · valid 12 months

Bigger packages simply cost less per meal. Each recharge is billed automatically at the start of its cycle.

Do I need a password?
No — there are no passwords to forget. Log in with a one-time code sent to your WhatsApp, SMS, or email: enter your registered number or email, then type the 6-digit code you receive.
Where do you deliver?
Across the Klang Valley, every Sunday and Tuesday. Not sure if your area is covered? WhatsApp us before subscribing.

Choosing your meals

When do I need to pick my meals by?
Selections for the coming week close every Thursday at 7:00 PM. Until then, change your picks as often as you like. After the cutoff the week is locked so our kitchen can prep exact quantities.
What happens if I forget to choose?
No meals lost. Our chef picks a balanced selection for you, automatically matched to your allergy profile, and your credits are used as normal. We also send a reminder before every Thursday cutoff.
Is there a minimum order?
A minimum of 5 meals per delivery, so your food arrives fresh in one worthwhile trip. Want a lighter week? Use Pause instead.
Can I see calories and nutrition before choosing?
Yes. Each dish shows calories, protein, net carbs, and fat right on the selection page — and a live total for your whole delivery updates as you pick. We are a keto/low-carb kitchen; you should always know your macros.

Allergies & dietary needs

How do allergies work?
Set your allergy profile once in your account (Fish, Shellfish, Egg, Dairy, Tree Nuts, Peanuts, Soy, Sesame, Gluten — or your own). Conflicting dishes are clearly flagged before you order, and chef’s-choice weeks automatically avoid your allergens. Choosing a flagged dish deliberately requires a confirmation from you first.
Are your kitchens allergen-free?
We take allergens seriously, but our kitchen handles many ingredients and we cannot guarantee zero cross-contamination. Nutritional values are estimates based on standard recipes. If you have a medical condition, please consult your doctor or dietitian before subscribing.

Deliveries

How is the food delivered and stored?
Meals are cooked fresh, blast-chilled for food safety, and delivered chilled with storage labels. They keep up to 7 days refrigerated — just heat and eat.
Can I pause my deliveries?
Yes, any week — holidays are no problem. Pause from your portal before the Thursday cutoff. Two honest things to know: your credit expiry countdown keeps running during a pause, and recharge billing stays on its normal schedule.
What if I want to stop entirely?
Stop anytime from your account — future recharges end immediately, and your remaining credits stay usable until their normal expiry. We do not refund unused credits, which is why we suggest starting with a smaller package.

Credits & the café

Do unused credits roll over?
Yes — unused credits roll forward to the next week. Each recharge’s credits carry their own expiry (1–12 months by package) and we remind you before anything expires. Expired credits are forfeited.
Can I use my credits at the café?
Yes — one balance, two ways to eat. At the counter, give your registered number. Or scan the table QR, generate a one-time voucher on your phone (valid 15 minutes), and show it to our staff.
Can I buy extra meals mid-cycle?
Yes — use Add Meals in your portal any time to top up before your next recharge.

Rewards

Do you have a referral program?
Yes — share your personal code from your account. When a friend makes their first purchase with it, you both get 4 free meal credits.
Any other perks?
Completing your profile earns a one-time 10% discount (the better of your available discounts applies — they do not stack). Following us on social media from your portal earns a free dessert credit. Honest meal reviews help shape the weekly rotation.

Help

How do I reach a human?
WhatsApp our business number and reply 4 — our team responds during business hours. The same chat instantly shows your balance (reply 1), the weekly menu (2), and your order status (3).